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Frequently Asked Questions

Let’s start this relationship with a little less stress. Here are answers to some of your questions and what to expect when working with us.

Most importantly, we invite you to slow down…

We are a “shoes off” practice. We invite you to drop your shoes, worries, stuff, and just breathe when you are in our space.

Plymouth
Northville
Ann arbor
Farmington

  • Many clients come in with specific goals, and we work together at a comfortable pace to achieve those goals. It is also completely valid for a client to discover their goals over time. Reset integrative therapists can provide problem solving support, teach communication and emotional management skills, increase self-esteem, overcome physical pain symptoms, and improve self-awareness and more.

  • We recommend working together weekly for at least 8 weeks, as this helps develop rapport and get your counseling into a flow. However, therapy happens at your pace, and it can look different for each person. Your motivation and engagement with your therapist directly impacts how quickly you see progress and improvement.

  • If you or someone you know is in immediate, life-threatening danger and you decide to call 911 or 988, please be aware that police are not equipped to offer mental health support and may even pose serious danger.

    Instead, consider using a warmline. These are free and confidential, and they are staffed by trained peers who can provide support. The workers for these crisis lines are not mandated to report calls regarding suicide to the police:

    Find further resources and information here.

  • Explore our Specialties and Modalities, and meet our Reset team, then fill out a New Client Inquiry Form.

    Our Client Intake Specialist will be available to match you with a clinician that we think will work best for you and your goals.

  • When you arrive at your first appointment, you can come up to the door at your scheduled appointment time and your clinician will meet you there to let you in for your session. Our buildings remain locked for the safety of our clients and clinicians. You can also text your therapist’s Google Voice number when you arrive for your appointment. 

    Your first session may feel like you are just getting a lot off your chest. You will share relevant information like your family history, major life events, discuss your goals and frequency for sessions going forward.

  • Plymouth: 260 S Union St, Plymouth, MI 48170 
    We have a few designated parking spots in front and behind our building for our clients. There is also abundant parking in the Library Parking Lot behind our building. 

    Northville: 341 E Main St, Northville, MI 48167
    There is limited parking directly behind the Northville office. There is abundant free parking right around the corner at Ford Field Park on Griswold St. There is also street parking directly on Main St.

    Ann Arbor: 2725 Packard St, Ann Arbor, MI 48108
    Our office is located off of Packard St, sharing the driveway with Washtenaw Veterinary Hospital. There is abundant parking in this shared lot.

    Farmington: 33515 State St, Farmington, MI 48335
    We have parking spots available in the back or side of our building. There is also overflow, free public parking just to the left of our building.

  • Plymouth: 260 S Union St, Plymouth, MI 48170 
    You can use either the front or back door of the building. The front door is ADA accessible via the side of the building.

    Northville: 341 E Main St, Northville, MI 48167
    You can use either the front or back door of the building. The back door is ADA accessible.

    Ann Arbor: 2725 Packard St, Ann Arbor, MI 48108
    You can use the front door, which is ADA accessible.

    Farmington: 33515 State St, Farmington, MI 48335
    You can use the front door to enter the building. Please note that the Farmington office has stairs at the front entrance, which may present a barrier for individuals with limited mobility. If stairs are a concern, we recommend scheduling sessions at our Plymouth, Northville, or Ann Arbor locations. Virtual sessions are also available as a convenient and accessible option for all clients.

  • You just have to bring yourself! You can wear whatever feels comfortable and authentic for you. 

    Some of our clinicians may offer yoga or movement as part of your session, so you may want to wear something that is comfortable to move around in, although it is completely optional (like all of our integrative modalities). We want you to feel comfortable and empowered. We do hope that as time goes on, you might feel more at ease and decide to explore how simple yoga poses, art and creativity, mindfulness exercises and meditation can simply elevate your treatment goals.

  • All of our clinician’s rates are listed on their bio pages, which you can access via Reset Team. However, $170 is the standard pricing for individual 55 minute sessions.

    For individual clinical counseling services, learn more about the No Surprises Act.

    We also offer couples counseling and group offerings at self-pay rates. 

    We currently accept Blue Cross Blue Shield PPO* & Blue Care Network** insurance for our individual psychotherapy sessions.

    We have chosen to be selective to the insurance providers we work with for your benefit. We believe in providing tailored treatment options, and therefore choose not to be limited by the diagnostic and treatment plan requirements of some insurance companies. By remaining mostly independent, we are able to work with our clients in a more robust and creative capacity, by offering online and at-home services, utilizing integrative methods in-session, and having no limits for how often we see you.

    Outside of BCBSM PPO & BCN plans, we are an out-of-network provider for psychotherapy. We are happy to support you in getting reimbursement from your insurance companies for our services. Talk to your insurance provider and ask if you have out-of-network benefits for mental health services and, if so, at what percentage you will be reimbursed for each session. You may also have out-of-network benefits that would cover all or a percentage of our fees. Most clients report obtaining 60-100% coverage out-of-network. Give us a call if you would like support in this process. 

    *We do not accept any Medicare or Medicaid plans, including BCBS Medicare plans.

    **Only our fully licensed clinicians are in network for Blue Care Network insurance plans. Clinicians with a limited license are not in network with Blue Care Network, and their individual online profiles will reflect this.

  • You do not need to check out with anyone after your session. We do require a card be kept on file for all clients. If you are using insurance, following your session our billing department will submit a claim to your insurance. When the claim is processed, our billing department will then charge your card on file. If you are not using insurance, your card will simply be charged following the session.

  • Once you schedule your first session, your clinician will be your point of contact for scheduling. You can text or call their Google Voice number to reach them for scheduling or to let the know you’ve arrived for your session. All counseling sessions do require a 48 hour cancellation notice, by email or phone call (cancellation notice by text is not allowed). Failure to give 48 hour notice will result in a fee of the total cost of your session.  

    For group experiences, we require a 10 day cancellation in order to receive a refund on your registration.

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